Privacy Policy

Your privacy matters to us. Learn how we protect your personal data.

Our Commitment to Data Protection

At Sindang Vista, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or engage with our Indonesian tea services.

We are committed to transparency in our data practices and compliance with applicable data protection regulations. This policy provides comprehensive information about your rights and how we safeguard your personal data.

By using our website and services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use our website or services.

Last Updated: December 1, 2025

What Personal Data We Collect

Information You Provide Directly

We collect personal information that you voluntarily provide when you interact with our website or services:

Contact Information: Name, email address, phone number, company name when you fill out contact forms or request information
Business Inquiry Details: Information about your tea sourcing needs, company background, and specific service interests
Communication Content: Messages, feedback, and correspondence you send to us through any channel

Information Collected Automatically

When you visit our website, certain information is collected automatically through cookies and similar technologies:

Device and Browser Data: IP address, browser type and version, operating system, device identifiers
Usage Data: Pages visited, time spent on pages, click patterns, referring websites, search terms used
Cookie Information: Cookies stored on your device for functionality, analytics, and personalization (see our Cookie Policy for details)

Legal Basis for Processing

We process your personal data based on the following legal grounds:

Consent: When you voluntarily provide information or accept cookies through our consent banner
Legitimate Interests: To operate and improve our website, provide customer support, and conduct business operations
Contractual Necessity: To provide services you've requested and fulfill our business relationships

Data Retention Periods

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy. Contact form submissions are typically retained for 3 years, analytics data for 26 months, and cookie consent preferences indefinitely or until you change them. You may request earlier deletion by contacting us directly.

How We Use Your Personal Data

Primary Uses of Your Data

Service Delivery: To respond to your inquiries, provide information about our Indonesian tea services, and facilitate business relationships
Customer Communication: To send you requested information, answer questions, and provide customer support
Website Improvement: To understand how visitors use our site, identify technical issues, and enhance user experience
Security and Fraud Prevention: To protect our website, prevent unauthorized access, and maintain the security of our systems

Third-Party Data Sharing

We do not sell your personal data to third parties. We may share your information with:

Service Providers: Email hosting, website analytics, cloud storage providers who assist in operating our business (subject to strict confidentiality agreements)
Legal Authorities: When required by law, regulation, legal process, or governmental request
Business Partners: With your explicit consent, when facilitating estate partnerships or collaborative arrangements

Marketing Communications

We may send you information about our services, industry insights, and updates if you have expressed interest in our offerings. You can:

• Opt out of marketing emails at any time using the unsubscribe link in each message
• Contact us directly to update your communication preferences
• Choose which types of communications you wish to receive

Analytics and Performance

We use analytics services like Google Analytics to understand website performance and visitor behavior. This helps us improve our content, identify popular pages, and optimize the user experience. Analytics data is typically anonymized and aggregated.

How We Protect Your Data

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

Technical Safeguards

• SSL/TLS encryption for data transmission
• Secure server infrastructure
• Regular security updates and patches
• Firewalls and intrusion detection
• Encrypted data storage

Organizational Measures

• Access controls and authentication
• Staff training on data protection
• Confidentiality agreements
• Regular security audits
• Incident response procedures

Data Breach Notification

In the unlikely event of a data breach that may pose a risk to your rights and freedoms, we will notify you and relevant authorities as required by law. We maintain an incident response plan to address security breaches promptly and effectively, minimizing any potential impact on your personal data.

Your Privacy Rights

You have several rights regarding your personal data. Here's what you can do and how to exercise these rights:

Right to Access

You can request a copy of the personal data we hold about you. We will provide this information in a structured, commonly used format within one month of your request.

Right to Rectification

If any of your personal data is inaccurate or incomplete, you have the right to request corrections. We will update your information promptly upon verification.

Right to Erasure (Right to be Forgotten)

You can request deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes it was collected, or if you withdraw consent.

Right to Data Portability

You have the right to receive your personal data in a portable format and transmit it to another service provider where technically feasible.

Right to Object

You can object to processing of your personal data based on legitimate interests or for direct marketing purposes. We will cease processing unless we have compelling legitimate grounds.

Right to Restrict Processing

Under certain conditions, you can request that we limit how we use your personal data while maintaining the data in our systems.

How to Exercise Your Rights

To exercise any of these rights, please contact us at:

Email: [email protected]
Phone: +62 22 4207 5893
Address: Jl. Asia Afrika No. 112, Braga, Bandung 40111, Indonesia

We will respond to your request within 30 days. We may ask you to verify your identity before processing your request to ensure data security.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

Avoid filling out contact forms, account registrations, or any data-submitting features. You can browse our website without providing personal information.
Disable cookies through your browser settings. See our Cookie Policy for more details on how to manage cookies and tracking technologies.
Contact us directly to request the deletion of any previously shared personal data. We will process your deletion request within 30 days and confirm when it's complete.

We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly and provide confirmation once completed.

Privacy is Your Choice

You maintain full control over your personal information. Whether you choose to share data with us or browse anonymously, we are committed to respecting your privacy preferences and protecting any information you do provide.